Frequently Asked Questions

We manufacture all types of scale models including architectural models, industrial process models, topographic models, energy facility models, and urban planning models. Our expertise spans 8 core industries from petrochemical to urban planning.

We are a direct manufacturer with our own factory in Shenzhen, China. This means no middlemen, direct communication with our production team, full cost transparency, and complete quality control from design to delivery.

Simply contact us via email, WhatsApp, or our contact form with your project details. We typically provide a detailed quote within 24 hours. Include dimensions, scale, industry, and any special requirements for the most accurate estimate.

We work with any scale ratio, from 1:10 detail models to 1:5000 urban planning models. Common scales include 1:50, 1:100, 1:200, and 1:500. We'll help you choose the optimal scale for your display space and budget.

Lead times vary based on project complexity and size. A standard model typically takes 4-8 weeks from design approval to delivery. We also offer expedited services for rush projects. Contact us for a specific timeline.

We use a wide range of materials including ABS, acrylic, resin, wood, metal, and 3D-printed components. Each material is selected based on the model's requirements for detail, durability, and visual quality.

Absolutely. We offer full LED integration, programmable lighting, moving parts, and interactive touch-screen displays. Our electrical engineering team handles all wiring and programming.

Yes. We provide detailed 3D renderings for your approval before any fabrication begins. This ensures you can review and request changes while they are still inexpensive to implement.

Yes! We ship to 80+ countries worldwide. All models are professionally packaged in custom wooden crates with foam cushioning. We handle all customs documentation and offer door-to-door logistics.

Each model is packed in custom-built wooden crates with custom foam inserts. Fragile components are individually wrapped. Our packaging has a 99.5% damage-free delivery rate.

Absolutely. We offer on-site installation services worldwide, including electrical wiring, LED programming, and final adjustments. Our installation team ensures your model is set up perfectly.

We provide all necessary customs documentation including commercial invoices, packing lists, and certificates of origin. Import duties vary by country and are the buyer's responsibility.

Pricing depends on scale, size, complexity, materials, and features. Simple models start from a few thousand USD, while complex industrial dioramas can range significantly higher. Contact us for a free, detailed quote.

Yes. For orders of multiple identical models or large-scale projects, we offer tiered pricing. We also offer package deals for clients who need models across multiple project phases.

We accept bank transfer (T/T), PayPal, and Western Union. Standard terms are 50% deposit before production, 50% before shipping. Letter of Credit (L/C) is available for large orders.

No. As a direct manufacturer, we provide transparent, itemized quotes. What you see is what you pay. Optional costs like on-site installation or expedited shipping are clearly listed.

For maximum durability, we recommend FRP (Fiberglass Reinforced Plastic) for structural components combined with metal and acrylic details. These materials withstand frequent handling and long-term display.

Yes. We use professional automotive-grade paint systems (PPG, Nippon Paint) and can match any Pantone or RAL color reference. Custom color matching is available from physical samples.

We use low-VOC paints where possible and offer recycled material options for certain components. Our factory complies with environmental regulations and we continuously improve our sustainability practices.

Yes. While detailed CAD drawings produce the most accurate results, our engineering team can work from sketches, photographs, satellite imagery, or even verbal descriptions to create your model.

Yes. We design many models with modular sections that can be updated. For example, a master plan model can have removable building blocks so new developments can be added later.

Yes. We produce custom miniature models as corporate gifts, promotional items, and collectibles. These can be produced in quantities from 10 to 10,000+ pieces with custom packaging.

Absolutely. We offer three detail tiers: Standard (general shapes and colors), Enhanced (visible details and labeling), and Ultra (micro-details, moving parts, and LED integration). Your budget and display requirements determine the best tier.